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Support & Troubleshooting

From remote PC assistance and resolving VPN client issues to troubleshooting VPN connection failures and contacting customer support, explore comprehensive support and troubleshooting solutions with KeepYourHomeIP.

What Will the KYHIP Expert Do on My PC Remotely?

During the remote session, our expert will configure your VPN router and your home ISP router to enable the VPN. You will be on the phone with us throughout the entire setup process. After the one-time remote session, we will no longer have access to

VPN Client Not Detecting Phone Personal Hotspot?

On some newer phones, the default hotspot configuration is set to 5GHz only. Change the hotspot configuration to 2.4GHz to resolve the issue.

If My VPN Client Router Fails to Connect to VPN, Will I Connect to the Internet Without VPN Encryption?

No, our VPN routers use the Internet kill switch feature. You will not have an internet connection unless the VPN is active. This prevents the leakage of your true IP address and the revelation of your true location.

Can I Use My Own Devices, and Can You Do the Setup?

KeepYourHomeIP does not offer configuration on private or third-party devices.

My VPN client is not connecting to the VPN, what should I do?

Check your local Internet connection first (try reaching the Internet without VPN).Access the web Admin Panel using the default URL Navigate to VPN > Wireguard client. If the VPN/Wireguard client section is orange, it indicates no

How to Check Home VPN Server Connection Status Remotely

It is recommended to utilize the cloud feature available on GL.iNet devices. Register your VPN server device on their cloud platform following the instructions provided in the link. This allows you to log in anytime and check if your VPN server can r

How to Reach KYHIP Customer Support

While KYHIP does not operate a call center, you can easily reach us via email at [email protected]. Our team of analytical minds is dedicated to promptly answering your questions and efficiently resolving your issues. If the matter or query

Operating Hours for Customer Service and Support

Our customer service and support team is available seven days a week, from Monday to Sunday. Our operating hours are from 9:00 AM to 1:00 AM Central European Time (CET).

Is customer service provided 24/7?

Although we do not provide 24/7 support, our team is accessible during our extensive operating hours, from 9:00 AM to 1:00 AM CET, ensuring dedicated assistance for most of the day and evening.

Best Way to Contact Support

For any support-related queries or technical assistance, please use the following email address: [email protected].

Is Downloading TeamViewer Required?

TeamViewer is not mandatory but highly recommended for a streamlined setup experience. It helps us complete your setup quickly, allowing you to return to your day promptly. TeamViewer is a trusted company known for its remote support software used by

What Happens During a Power Outage?

A power outage affects both the server at your home and the travel router. The server loses power, terminating the VPN tunnel. Internet access through the travel router is cut due to the Internet kill switch. The server router restarts automatically.

ISP Change

If you change your Internet Service Provider, you'll need to schedule a new remote setup session with our Network Engineer. Using your KYHIP account, you can easily schedule your new setup session at a time that suits you best. Find more information

Mistakenly Placed an Order?

If you've mistakenly placed an order with KeepYourHomeIP, don't worry; we understand that errors happen. To resolve this promptly and ensure you're not billed for a product or service you didn't intend to purchase, reach out to us via email at suppor