From remote PC assistance and resolving VPN client issues to troubleshooting VPN connection failures and contacting customer support, explore comprehensive support and troubleshooting solutions with KeepYourHomeIP.
On some newer phones, the default hotspot configuration is set to 5GHz only. Change the hotspot configuration to 2.4GHz to resolve the issue. If you are using an iPhone, make sure that the 'Allow others to join' and 'Maximize compatibility' options a
No, our VPN routers use the Internet kill switch feature. You will not have an internet connection unless the VPN is active. This prevents the leakage of your true IP address and the revelation of your true location.
KYHIP's services and subscription plans are specifically designed for use with the devices provided by us. We do not support or allow the use of our subscription plans with private or third-party devices.
Check your local Internet connection first (try reaching the Internet without VPN).Access the web Admin Panel using the default URL http://192.168.8.1. Navigate to VPN > WireGuard. If the VPN > WireGuard section is orange, it indicates no VPN connect
To check the status of your home VPN server remotely, simply log in to your KYHIP account. From there, you’ll be able to view the status of your “Home Server” router, which should appear as online.
While KYHIP does not operate a call center, you can easily reach us via email at [email protected]. Our team of analytical minds is dedicated to promptly answering your questions and efficiently resolving your issues. If the matter or query
Our customer service and support team is available seven days a week, from Monday to Sunday. Our operating hours are from 9:00 AM to 1:00 AM Central European Time (CET).
Although we do not provide 24/7 support, our team is accessible during our extensive operating hours, from 9:00 AM to 1:00 AM CET, ensuring dedicated assistance for most of the day and evening.
For any support-related queries or technical assistance, please use the following email address: [email protected].
A power outage affects both the server at your home and the travel router. The server loses power, terminating the VPN tunnel. Internet access through the travel router is cut due to the Internet kill switch. The server router restarts automatically.
To ensure seamless use of your KYHIP setup after moving or replacing your Internet Service Provider (ISP) router, simply connect your KYHIP VPN server router to the new ISP router. To do this, plug the WAN port of the VPN server router into a LAN por
If you've mistakenly placed an order with KeepYourHomeIP, don't worry; we understand that errors happen. To resolve this promptly and ensure you're not billed for a product or service you didn't intend to purchase, reach out to us via email at suppor